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Quality and safety

Logistical sustainability

In recent years, Villa&Riva has accelerated its journey toward a more sustainable logistics model, focusing on operational efficiency, waste reduction and flow optimization across the entire supply chain — from inbound goods to returns management.
This commitment is reflected in tangible investments, smarter processes and strategic choices designed to reduce environmental, economic and social impacts.

A key milestone in this path was the acquisition of the Pandino (CR) hub, located within a LEED Gold certified facility and enhanced by an AutoStore system integrated with advanced conveyor technology to automate storage, picking and packaging operations.
Greater precision, fewer errors and reduced lead times also mean fewer unnecessary movements and increased overall savings for our clients.

Sustainability starts with efficiency and is measured every day through concrete results.
Villa & Riva plus

The conscious process

To turn sustainability into a tangible result — not just a statement — we follow a structured methodology that is measurable and continuously improvable over time:
  • KPIs – We analyze the impact of our processes across procurement, storage, handling, distribution and returns — measuring lead times, errors, waste, materials usage and transportation efficiency.
  • Clear and Achievable Objectives – We define realistic targets, assessing the required level of commitment (resources and complexity) and urgency, in alignment with both company priorities and client needs.
  • Prioritization – We evaluate impact, difficulty and urgency to focus on initiatives that generate the greatest benefits in the shortest possible time.
  • Action Planning and Resource Allocation – We translate objectives into operational actions — processes, layout optimization, technology investments, training and supplier coordination — with clearly defined responsibilities and timelines.
  • Evaluation and Continuous Renewal – We monitor performance, address potential inefficiencies and continuously update workflows following a logic of ongoing improvement.

The logistical contribution

Logistics can reduce environmental impact and operational costs through service integration, efficient design and technological innovation.
  • Short and Controlled Supply Chain - We provide a wide range of integrated services, reducing unnecessary handling and redundant steps. Less complexity means greater efficiency and stronger responsibility toward the local territory.
  • Innovation - We invest in newly built, LEED Gold certified facilities (Pandino Hub) and advanced automation systems (AutoStore and conveyor solutions) to increase storage density while reducing energy consumption and operational impact.
  • Automation and Operational Efficiency - We adopt technologically advanced systems to enhance precision and productivity, reducing errors, rework and unnecessary handling. Sustainability also derives from efficiency.
  • Reverse Logistics and Returns Optimization - We manage structured processes that promote control, reuse and reintroduction of goods into the market, extending product life cycles and reducing waste.
  • Packaging Optimization - We reduce cardboard usage during intermediate phases and prioritize packaging solutions tailored to the actual dimensions of the goods, using recycled, biodegradable or renewable-source materials whenever possible.
  • Optimized Transportation - We plan routes, consolidate shipments and create synergies to reduce empty mileage and improve efficiency: fewer unnecessary kilometers, greater punctuality and higher service quality.

Quality in Villa & Riva

In order to be able to satisfy its customers in the best possible way, providing them with an excellent service and offering solutions for any need, Villa &Riva sets itself new objectives every year, which aim to make the company grow especially from a qualitative point of view. In fact, Villa & Riva pays great attention to Quality and to the respect of the Standards of Good Manufacturing, as relevant aspects for the supply of its services, and, in order to operate in compliance with the requirements expressed in the ISO 9001:2015 and 22716:2007 STANDARDS, it constantly monitors and updates its systems, with the aim of guaranteeing the constant satisfaction of the parties involved. To this end Villa & Riva has defined and instituted procedures, operating instructions, forms and labels that regulate and allow for the monitoring of all the phases of the different processes of each company sector.

Management systems

The policy governing management systems is based on the following guiding principles:
  • Assessment and management of risks related to business processes
  • Guarantee of customer satisfaction
  • Continues improvement of business processes, especially in terms of quality, though, measurement and monitoring systems
  • Constant staff training to ensure a safe, efficient and up-to-date professional approach 
  • Continuous improvement of product handling methods 
  • Periodic policy review through the implementation and maintenance of management systems in accordance with international standards ISO 9001:2015 and 22716:2007.
The planning of these objectives is implemented by means of appropriate planning and review documentation of the annual objectives. Villa & Riva is ISO 9001:2015 and ISO 22716:2007 certified.
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